Privacy policy

At MurineGlow Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you place an order, contact us, or browse our website, we may collect certain information, including:

Name
Shipping and billing address
Email address
Phone number
Payment-related details
Order history
Device and browser information
Website usage data through cookies or analytics tools

We only collect information necessary to operate our website, process orders, improve customer service, and maintain site security.

How We Use Your Information

Your information may be used for the following purposes:

Processing and shipping orders
Providing customer support
Sending order confirmations and shipping updates
Preventing fraudulent transactions
Improving website functionality and shopping experience
Complying with legal obligations

We do not sell customer information to third parties.

We do not use your personal information for advertising purposes without your consent.

Customers may unsubscribe from promotional emails at any time through the unsubscribe link included in marketing communications.

Payment Security & SSL Protection

MurineGlow Studio uses SSL (Secure Socket Layer) encryption technology to help protect personal and payment information transmitted through our website.

SSL security helps ensure that sensitive customer data, including payment details and account information, is encrypted during transmission and protected from unauthorized access.

While no online system can guarantee absolute security, we take reasonable technical and organizational measures to protect customer information.

Cookies & Analytics

Our website may use cookies and similar technologies to improve browsing performance, remember customer preferences, and analyze website traffic.

Cookies help us understand how visitors interact with our site so we can improve usability and customer experience.

Customers may disable cookies through their browser settings if preferred.

Third-Party Services

We may work with trusted third-party service providers for services such as:

Payment processing
Shipping and logistics
Website hosting
Analytics tools
Email communication services

These providers only receive information necessary to perform their services and are expected to handle data responsibly.

Data Retention

We retain customer information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.

Children’s Privacy

MurineGlow Studio does not knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been collected unintentionally, we will take reasonable steps to remove it.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights related to your personal information, including:

Requesting access to your data
Correcting inaccurate information
Requesting deletion of personal data
Opting out of certain communications

To submit a privacy-related request, please contact us directly.

Applicable Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of the United States and applicable state laws, without regard to conflict of law principles.